FAQ's
1. What makes Jouvelle jewelry unique?
Each Jouvelle piece is crafted with care using high-quality materials designed for durability and everyday wear. Our styles combine timeless elegance with a modern edge — giving you jewelry that looks and feels luxurious without the high price tag.
2. Are your products waterproof or tarnish-resistant?
Yes! Most of our jewelry is made from stainless steel or gold-plated materials that are waterproof, sweat-proof, and tarnish-resistant, perfect for daily wear.
3. How should I care for my jewelry?
To keep your jewelry shining:
- Avoid direct contact with perfumes or harsh chemicals.
- Store pieces in a dry place, ideally in a soft pouch or jewelry box.
- Gently wipe with a soft cloth after wearing.
4. Do you ship internationally?
Yes, we ship worldwide! Delivery times and costs may vary by region. You’ll see available shipping options at checkout.
5. How long does delivery take?Most orders are processed within 1–3 business days.
Estimated delivery times:
- Europe & UK: 5–10 business days
- USA & Canada: 7–14 business days
- Other regions: 10–20 business days
6. What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition and packaging. Once your return is received and inspected, a refund or store credit will be issued.
7. Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us quickly through our contact form on the website.
8. Do you offer gift packaging?
Yes! All Jouvelle pieces arrive in elegant packaging — perfect for gifting or treating yourself.
9. How can I track my order?
Once your order ships, you’ll receive a tracking number on your order status page. You can use it anytime to check your delivery progress.